Privacy Policy
Last updated: January 2024
Introduction
Earwax Removal Devon ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Health Information: Details about your ear health, symptoms, and medical history relevant to our services
- Appointment Information: Date, time, and type of appointments booked
- Payment Information: Payment details for services rendered
- Communication Records: Records of correspondence between you and us
How We Use Your Information
We use your personal information to:
- Provide ear care services and treatment
- Schedule and manage appointments
- Communicate with you about your care
- Process payments
- Maintain accurate medical records
- Comply with legal and regulatory requirements
- Improve our services
Legal Basis for Processing
We process your personal information based on:
- Contract: To provide services you have requested
- Legal Obligation: To comply with healthcare regulations
- Legitimate Interests: To improve our services and communicate with you
- Consent: Where you have given explicit consent
Data Sharing
We do not sell your personal information. We may share your information with:
- Healthcare professionals involved in your care (with your consent)
- Service providers who assist with our operations (under strict confidentiality agreements)
- Regulatory bodies when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Medical records are typically retained for a minimum of 8 years in accordance with healthcare regulations.
Your Rights
Under data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing
- Request data portability
- Withdraw consent where applicable
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Phone: 01769 302119
- Address: Harmonia Health & Osteopathy, 73 South Street, South Molton, Devon EX36 4AA